ziizoo blog

We’ve recently modified our server backup strategy out of necessity as the ziizoo community continues to grow. The good news is that we’ve added a new level of redundancy to the process to ensure we’re always able to recover 100% from minor issues or major disasters. The bad news — there’s always bad news when I start with the good news — is that the new process still needs a couple of kinks worked out.

The server should be back online within the hour. Thanks for your patience!

The main server was offline from about 2:30AM to 10:30AM CST. This was unscheduled downtime. I’ll post more here when I get more details but wanted to let you know we’re working on it in the meantime. Thanks!

The latest round of server upgrades introduced a new bug that several of you have let us know about. During sessions, transcripts are now re-saved every minute. The goal is to make sure students and tutors have access to session transcripts, even if the session ends abnormally. However, a bug in the code is causing new files to be created in the digital locker every minute of the session, rather than updating the same file.

The fix is in the works and should be in place later tonight. Once the issue has been addressed your digital locker will be cleaned up and you should only see a single copy of saved transcripts for each session. As always, thanks for your patience and don’t hesitate to notify us of any further problems.

Several of you have reported that the digital locker has stopped working as expected recently. The problem has been isolated — the culprit was a mis-configured system clock on the server, which in turn caused problems during file synchronization with our off-site storage service.

Your files should be available again in the next 15 minutes. Let us know if you have any problems.

Well it’s one of those nights. Our hosting service is experiencing difficulties, so if you’ve checked the site tonight you may have found the server down.

We’ve scheduled a move to a higher capacity internet host in the next two months, but if the problems continue we’ll make the transition sooner than planned.

Bear with us and check back here for updates…

We experienced some unscheduled downtime early this morning from about 6:30AM to 10:30AM CST after a sharp spike in traffic that came during a routine server backup. Everything is back up and running now and full diagnostics have been performed, but let me know if you have any issues.