ziizoo blog

Perhaps the most important market metric of tutoring quality & effectiveness on Ziizoo is the ratings and feedback you bring in. Even just the number of ratings can be critical, since it signals both Ziizoo experience, student usage and student impact (since a student with a neutral impression of you won’t be driven to give you feedback). So here are some basic keys:

1. Kindly request for feedback at the very end of the session, not a couple days later or minutes after the session exits. And don’t just fall back on Ziizoo’s automatically generated post-session follow-ups–take initiative!
2. Give specific instructions for the student on how to enter feedback. Some students have a hard enough time figuring out how to start a session, so they may not even know how to enter feedback.
3. Fact: I’ve never had a student enter feedback if they haven’t done so immediately after the session. Hence, you really only have one chance to induce them to provide it–don’t take that for granted!
4. If you don’t know what to write, here’s an example you can copy & paste at the end of your session:“I’d very much appreciate if you gave me a rating/feedback for this session. After you exit this session, you’ll be taken to the ‘dashboard’ tab where you can find our session, click on the stars (1-5) and write whatever comments you had about our session. Thanks again!”

This entry was posted on Friday, February 1st, 2008 at 8:31 am and is filed under Faculty Lounge. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.