ziizoo blog

I’ve heard from several of you that the session tool sometimes hangs during startup. This could be for a couple of reasons, both of which have permanent solutions in progress.

First, your browser may report the SSL certificate as untrusted. The certificate is currently self-signed by ziizoo, meaning you still get industry standard security but that none of the major Certificate Authorities (Verisign, Thawte, etc.) have validated the certificate. By next week, you’ll see the certificate reported as trusted. Depending on your browser and configuration you may still see a popup asking to confirm the launch, but the language should be a little less confusing and things should move a bit more swiftly.

Second, if you’re getting past this point and the session tool hangs during the actual login and authentication process, you can try hitting ‘Cancel’, followed by ‘Retry’ on the login status window. This won’t invalidate the currently launching session, and you should still be able to enter the room to join your student (or tutor). Again, this is only a temporary workaround for the problem, and a permanent solution will be in place within the next several days.

We could definitely use your help in getting the tool working smoothly, cross-platform and cross-browser. We’ll be adding an error reporting link specifically for the session tool shortly, but for now you can use the general ‘report a problem’ link if you experience difficulty.

Oh, and if you haven’t already done so, don’t forget to choose your 5 ‘wish list’ features from the poll several posts down. Thanks!

This entry was posted on Thursday, October 4th, 2007 at 11:12 pm and is filed under Mike's Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.