Comments on: report problems http://blog.ziizoo.com/2007/04/30/report-problems/ a blog for the ziizoo community Wed, 07 Jan 2009 00:12:39 +0000 http://wordpress.org/?v=2.1.3 By: Tanner Nichol http://blog.ziizoo.com/2007/04/30/report-problems/#comment-258 Tanner Nichol Tue, 01 May 2007 05:34:16 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-258 I have created an account. When I log in to to my account I get an Internet Explorer error and my web browser closes. Any ideas? I have created an account. When I log in to to my account I get an Internet Explorer error and my web browser closes. Any ideas?

]]> By: Gaines http://blog.ziizoo.com/2007/04/30/report-problems/#comment-259 Gaines Tue, 01 May 2007 05:37:08 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-259 Same problem as Tanner. I have created the account and wish to create a profile, but my browser is giving me an error message. Same problem as Tanner. I have created the account and wish to create a profile, but my browser is giving me an error message.

]]> By: Angeline http://blog.ziizoo.com/2007/04/30/report-problems/#comment-260 Angeline Tue, 01 May 2007 05:53:15 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-260 Yeah, same problem. First I get a popup saying that the page contains insecure links, and no matter what I click, there is an internet explorer error and the page in cancelled. Yeah, same problem.

First I get a popup saying that the page contains insecure links, and no matter what I click, there is an internet explorer error and the page in cancelled.

]]> By: Gregory Stewart http://blog.ziizoo.com/2007/04/30/report-problems/#comment-262 Gregory Stewart Tue, 01 May 2007 06:08:16 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-262 Tanner, Gaines, Angeline: Thanks for reporting this issue. It should be fixed now. Please let us know if you are still having problems with this or anything else. Gregory Tanner, Gaines, Angeline:
Thanks for reporting this issue. It should be fixed now. Please let us know if you are still having problems with this or anything else.

Gregory

]]> By: Kerianne http://blog.ziizoo.com/2007/04/30/report-problems/#comment-263 Kerianne Tue, 01 May 2007 06:44:38 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-263 The search feature doesn't seem to be working properly. For example, a search on "econometrics" brings up several tutors who do not have an "eocnometrics" tag, nor whose profile indicates any experience with the subject. The search feature doesn’t seem to be working properly. For example, a search on “econometrics” brings up several tutors who do not have an “eocnometrics” tag, nor whose profile indicates any experience with the subject.

]]> By: Angeline http://blog.ziizoo.com/2007/04/30/report-problems/#comment-264 Angeline Tue, 01 May 2007 07:00:03 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-264 Yeah, I'm having a spot of trouble with the search feature as well. It might be because the site has a relatively small pool of members to search from. Anyway, it's pretty general. Also, navigation of the site itself it a little tricky... It may just be me, but I'm having a lot of difficulty switching between the homepage and the blog page. Thanks for your quick response to the problem from earlier, too. I'm impressed! Yeah, I’m having a spot of trouble with the search feature as well. It might be because the site has a relatively small pool of members to search from. Anyway, it’s pretty general.

Also, navigation of the site itself it a little tricky… It may just be me, but I’m having a lot of difficulty switching between the homepage and the blog page.
Thanks for your quick response to the problem from earlier, too. I’m impressed!

]]> By: Angeline http://blog.ziizoo.com/2007/04/30/report-problems/#comment-265 Angeline Tue, 01 May 2007 07:00:41 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-265 Just as an afterthough, are there any plans in the works for a forum or chat room for tutors? Just as an afterthough, are there any plans in the works for a forum or chat room for tutors?

]]> By: Brian S http://blog.ziizoo.com/2007/04/30/report-problems/#comment-267 Brian S Tue, 01 May 2007 07:14:45 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-267 I'm not sure how the whiteboard system works (because I'm not sure how to access it), but what do you all think of giving tutors (and students) the option to type equations in LaTeX? For the math and sciences, this would really help! I’m not sure how the whiteboard system works (because I’m not sure how to access it), but what do you all think of giving tutors (and students) the option to type equations in LaTeX? For the math and sciences, this would really help!

]]> By: Marcus http://blog.ziizoo.com/2007/04/30/report-problems/#comment-268 Marcus Tue, 01 May 2007 09:53:54 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-268 Hello. Thank you for this great idea. (So far so good). Just wondering though how to logout of a session after you have finished updating your information? Also how does a tutor, I , select how I would like to be paid? Do I have to wait until my first tutoring session. Thanks. Hello. Thank you for this great idea. (So far so good). Just wondering though how to logout of a session after you have finished updating your information? Also how does a tutor, I , select how I would like to be paid? Do I have to wait until my first tutoring session. Thanks.

]]> By: Jonathan Ausubel http://blog.ziizoo.com/2007/04/30/report-problems/#comment-269 Jonathan Ausubel Tue, 01 May 2007 10:18:53 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-269 I am trying to sign in and it rejects my user name and password, and when I go to 'forgot my password' and type in my e-mail address it says that there is no account with that information. I know there has to be as I signed up and got e-mails at that account! What should I do? Thanks. Jonathan I am trying to sign in and it rejects my user name and password, and when I go to ‘forgot my password’ and type in my e-mail address it says that there is no account with that information. I know there has to be as I signed up and got e-mails at that account! What should I do? Thanks. Jonathan

]]> By: Udayakumar http://blog.ziizoo.com/2007/04/30/report-problems/#comment-270 Udayakumar Tue, 01 May 2007 10:19:44 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-270 I have registerd my acount. But I am unable to sign in. I het a message saying that my account is not activated. How do I activate it? I have registerd my acount. But I am unable to sign in. I het a message saying that my account is not activated. How do I activate it?

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-271 Michelle Sharp Tue, 01 May 2007 10:58:16 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-271 The Search Feature just shows all 23 registered tutors instead of searching for those terms. The Search Feature just shows all 23 registered tutors instead of searching for those terms.

]]> By: Stephanie Lewis http://blog.ziizoo.com/2007/04/30/report-problems/#comment-273 Stephanie Lewis Tue, 01 May 2007 12:05:07 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-273 I am not able to activate my account so I can upload my info. I am not able to activate my account so I can upload my info.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-275 Robert Einspruch Tue, 01 May 2007 13:03:10 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-275 In response to Kerianne's post, our search algorithm first looks for a specific match - say "geometry" - and then a general match - all words in the "math" family. Econometrics is unique enough that we probably have not assigned it to a family. That is one of our major tasks over the summer - gather search terms from users and organize them into families. In response to Kerianne’s post, our search algorithm first looks for a specific match - say “geometry” - and then a general match - all words in the “math” family. Econometrics is unique enough that we probably have not assigned it to a family. That is one of our major tasks over the summer - gather search terms from users and organize them into families.

]]> By: Hala Nasroun http://blog.ziizoo.com/2007/04/30/report-problems/#comment-276 Hala Nasroun Tue, 01 May 2007 13:06:52 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-276 This is just aesthetics; but when I log inot my account the Account Administration banner is covering up half the "overview" tab, my name, and the "view your public profile" link. Thanks This is just aesthetics; but when I log inot my account the Account Administration banner is covering up half the “overview” tab, my name, and the “view your public profile” link.

Thanks

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-277 Robert Einspruch Tue, 01 May 2007 13:45:57 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-277 To Marcus' comment above, you logout of the site by clicking the "sign-out" link in the upper righthand corner. Regarding payment, you can enter your bank account or paypal information now or after your first tutoring session. It's entirely your choice. See the "how-to" section of the blog for more information on payments. To Marcus’ comment above, you logout of the site by clicking the “sign-out” link in the upper righthand corner. Regarding payment, you can enter your bank account or paypal information now or after your first tutoring session. It’s entirely your choice. See the “how-to” section of the blog for more information on payments.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-278 Robert Einspruch Tue, 01 May 2007 13:55:56 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-278 Regarding Angeline's comment about tutor forums, we will definitely include an open tutor forum as part of our beta release this summer. Regarding Angeline’s comment about tutor forums, we will definitely include an open tutor forum as part of our beta release this summer.

]]> By: Jessica http://blog.ziizoo.com/2007/04/30/report-problems/#comment-279 Jessica Tue, 01 May 2007 13:58:11 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-279 I'm having difficulty searching and adding tags. When I click on the button to search for tags, nothing happens. Let me know what you think.... I’m having difficulty searching and adding tags. When I click on the button to search for tags, nothing happens. Let me know what you think….

]]> By: Emily http://blog.ziizoo.com/2007/04/30/report-problems/#comment-280 Emily Tue, 01 May 2007 14:02:17 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-280 I am also having problems searching and adding tags. Like Jessica, when I click on the button to search for tags, nothing happens. Thanks. I am also having problems searching and adding tags. Like Jessica, when I click on the button to search for tags, nothing happens. Thanks.

]]> By: Joe Stasio http://blog.ziizoo.com/2007/04/30/report-problems/#comment-281 Joe Stasio Tue, 01 May 2007 14:36:01 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-281 There is no paypal option for tutors to receive payment? There is no paypal option for tutors to receive payment?

]]> By: Kate http://blog.ziizoo.com/2007/04/30/report-problems/#comment-282 Kate Tue, 01 May 2007 14:43:31 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-282 I registered and made my profile; the top right corner of the screen says I'm "available." However, when I search for tags I know I have, I can't find myself. One time I did find it and I was "unavailable," and ever since I'm just not listed. Am I doing something wrong? I registered and made my profile; the top right corner of the screen says I’m “available.” However, when I search for tags I know I have, I can’t find myself. One time I did find it and I was “unavailable,” and ever since I’m just not listed. Am I doing something wrong?

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-283 Robert Einspruch Tue, 01 May 2007 14:52:06 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-283 This seems to be a frequent question. We are going to change the search algorithm to let tutors see themselves in search results. It should be efficetive by day's end. This seems to be a frequent question. We are going to change the search algorithm to let tutors see themselves in search results. It should be efficetive by day’s end.

]]> By: Janet http://blog.ziizoo.com/2007/04/30/report-problems/#comment-284 Janet Tue, 01 May 2007 14:54:05 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-284 What does the "referral code" in the registration refer to?? Thanks. What does the “referral code” in the registration refer to??
Thanks.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-285 Robert Einspruch Tue, 01 May 2007 14:58:45 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-285 The referral code is for our promotions, including the "no fees forever" offer mentioned (http://blog.ziizoo.com/fees/special-offers/). The referral code is for our promotions, including the “no fees forever” offer mentioned (http://blog.ziizoo.com/fees/special-offers/).

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-286 Robert Einspruch Tue, 01 May 2007 15:11:24 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-286 Regarding Joe Stasio's comments, the PayPal option will be available shortly. it got lost in our move from "test" to "launch". Our apologies. Regarding Joe Stasio’s comments, the PayPal option will be available shortly. it got lost in our move from “test” to “launch”. Our apologies.

]]> By: G. Martin http://blog.ziizoo.com/2007/04/30/report-problems/#comment-287 G. Martin Tue, 01 May 2007 15:51:06 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-287 Initial entries "Tags" not available. Clicking on image does not bring up items. I'm not real happy with "PayPal," whose services include having your I.D. stolen--requiring big hassle with bank and credit cards. Initial entries “Tags” not available. Clicking on image does not bring up items.
I’m not real happy with “PayPal,” whose services include having your I.D. stolen–requiring big hassle with bank and credit cards.

]]> By: Carol Cleland http://blog.ziizoo.com/2007/04/30/report-problems/#comment-289 Carol Cleland Tue, 01 May 2007 16:54:11 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-289 I have been trying for the last hour and half to get set up as a tutor. My profile has yet to remain as I type it in; credentials-I find it impossible to list my credential as a certified teacher in the state of Ill. Tutoring tags-where are they? I cannot even get my subjects typed in. Please advise 0r it will be Sept. before I get my correct listing posted. I have been trying for the last hour and half to get set up as a tutor. My profile has yet
to remain as I type it in; credentials-I find it impossible to list my credential as a certified
teacher in the state of Ill. Tutoring tags-where are they? I cannot even get my subjects
typed in. Please advise 0r it will be Sept. before I get my correct listing posted.

]]> By: MATHIAS http://blog.ziizoo.com/2007/04/30/report-problems/#comment-290 MATHIAS Tue, 01 May 2007 17:11:24 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-290 I have not encountered any problems to register as a tutor... The process has taken less than 10 minutes. I can't wait to start tutoring. Would that be possible to put "French" on the main page just like figure "algebra, math etc...." thank you ! Also, is it safe to enter a routing number and bank account number for after-tutoring sessions payment ? I have not encountered any problems to register as a tutor…
The process has taken less than 10 minutes.
I can’t wait to start tutoring.
Would that be possible to put “French” on the main page just like figure “algebra, math etc….” thank you !
Also, is it safe to enter a routing number and bank account number for after-tutoring sessions payment ?

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-291 Robert Einspruch Tue, 01 May 2007 18:03:10 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-291 The keywords on the main page are the 25 most popular across all registered tutors. So we can not put keywords on that page - it is driven by the number of tutors that have selected that keyword. Payment information can wait until after your first tutoring session - we will email you letting you know that you have a pending payment. The keywords on the main page are the 25 most popular across all registered tutors. So we can not put keywords on that page - it is driven by the number of tutors that have selected that keyword.

Payment information can wait until after your first tutoring session - we will email you letting you know that you have a pending payment.

]]> By: Debbie http://blog.ziizoo.com/2007/04/30/report-problems/#comment-292 Debbie Tue, 01 May 2007 18:21:03 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-292 I CANNOT list my tutoring services and it is driving me CRAZY!!! Can ANYONE figure this out??? PLEASE, PLEASE, someone help me!!! I am ready to lose it! Thanks and have a great day! Debbie :o) I CANNOT list my tutoring services and it is driving me CRAZY!!! Can ANYONE figure this out??? PLEASE, PLEASE, someone help me!!! I am ready to lose it!
Thanks and have a great day!
Debbie :o)

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-293 Robert Einspruch Tue, 01 May 2007 18:29:23 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-293 If anyone is experiencing problems with the listing process they should visit the "how-to" section of the blog (http://blog.ziizoo.com/how-to-use-the-site/account-creation/step-3-upgrade-to-tutor-status) OR contact us via email or phone. If anyone is experiencing problems with the listing process they should visit the “how-to” section of the blog (http://blog.ziizoo.com/how-to-use-the-site/account-creation/step-3-upgrade-to-tutor-status) OR contact us via email or phone.

]]> By: Eric http://blog.ziizoo.com/2007/04/30/report-problems/#comment-294 Eric Tue, 01 May 2007 19:15:44 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-294 Hello! Congratulations on getting Ziizoo going! I find that I can not sign in....it takes a part of my email address and then stops taking it...I signed up a few weeks ago...any ideas?....thanks! Hello! Congratulations on getting Ziizoo going! I find that I can not sign in….it takes a part of my email address and then stops taking it…I signed up a few weeks ago…any ideas?….thanks!

]]> By: Jacqueline J Masloff http://blog.ziizoo.com/2007/04/30/report-problems/#comment-295 Jacqueline J Masloff Tue, 01 May 2007 19:19:08 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-295 I signed in this morning--Tuesday--as a tutor and it is about 8 hours from when I did so and I have not received an email that will allow me to activate my account. The message on the screen said it would take a while, but I think 8 hours is more than "a while." I would like to activate my account and cannot. I signed in this morning–Tuesday–as a tutor and it is about 8 hours from when I did so and I have not received an email that will allow me to activate my account.
The message on the screen said it would take a while, but I think 8 hours is more than “a while.” I would like to activate my account and cannot.

]]> By: Maureen http://blog.ziizoo.com/2007/04/30/report-problems/#comment-296 Maureen Tue, 01 May 2007 19:34:53 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-296 I'm trying to put in the tags for my services and can't get anything at all when I click "Get related tags'. Nothing pops up. Thanks, Maureen I’m trying to put in the tags for my services and can’t get anything at all when I click “Get related tags’. Nothing pops up.
Thanks,
Maureen

]]> By: Carrie http://blog.ziizoo.com/2007/04/30/report-problems/#comment-297 Carrie Tue, 01 May 2007 19:45:54 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-297 I didn't have any problems registering, but I did notice a typo under the first step of how to search for a tutor. 'Even' is down as 'eveb' Thanks. Carrie I didn’t have any problems registering, but I did notice a typo under the first step of how to search for a tutor. ‘Even’ is down as ‘eveb’

Thanks.

Carrie

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-298 Robert Einspruch Tue, 01 May 2007 19:46:53 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-298 Thank you!!! Thank you!!!

]]> By: Stacia Werner http://blog.ziizoo.com/2007/04/30/report-problems/#comment-299 Stacia Werner Wed, 02 May 2007 00:26:30 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-299 Hey guys, Looks great for the first day! But ... I put in all of my tags and now they're gone. Also, I'm online and to me it shows "available," but when I view my public profile and mouse over the gray balloon, the alt text says, "Tutor currently unavailable." (Maybe that's temporary?) Thanks! Hey guys,
Looks great for the first day! But … I put in all of my tags and now they’re gone. Also, I’m online and to me it shows “available,” but when I view my public profile and mouse over the gray balloon, the alt text says, “Tutor currently unavailable.” (Maybe that’s temporary?)
Thanks!

]]> By: larry-pittsburgh http://blog.ziizoo.com/2007/04/30/report-problems/#comment-300 larry-pittsburgh Wed, 02 May 2007 01:00:05 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-300 I created an account as a tutor weeks back also, but I cannot log in to find me or see my profile. Same problem as some of the other responders for my account. please advise I created an account as a tutor weeks back also, but I cannot log in to find me or see my profile. Same problem as some of the other responders for my account. please advise

]]> By: Lisa Weissbord http://blog.ziizoo.com/2007/04/30/report-problems/#comment-301 Lisa Weissbord Wed, 02 May 2007 02:45:34 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-301 Hello, Ater waiting most of the day to register (as a tutor) I managed to post some of my personal info. on the site tonight. However, when attempting to post my educational info., the edu page (once loaded) doesn't offer an option to add or edit my credentials (despite my repeated efforts to refresh the page.) Also, there doesn't seem to be an option to post my PayPal info. for receiving payments. Is the site still under construction and will updates (concerning the timeline for completion) be posted, shorlty? Thanks, L.W. Hello,
Ater waiting most of the day to register (as a tutor) I managed to post some of my personal info. on the site tonight. However, when attempting to post my educational info., the edu page (once loaded) doesn’t offer an option to add or edit my credentials (despite my repeated efforts to refresh the page.) Also, there doesn’t seem to be an option to post my PayPal info. for receiving payments. Is the site still under construction and will updates (concerning the timeline for completion) be posted, shorlty?
Thanks,
L.W.

]]> By: Brian S http://blog.ziizoo.com/2007/04/30/report-problems/#comment-302 Brian S Wed, 02 May 2007 03:34:13 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-302 I may be missing it, but how to I *change* my tutoring rate? I may be missing it, but how to I *change* my tutoring rate?

]]> By: Kerianne http://blog.ziizoo.com/2007/04/30/report-problems/#comment-303 Kerianne Wed, 02 May 2007 05:02:48 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-303 Will there be other criteria added to the search algorithm, or at least a method for sorting the results? For example, will it be possible for students to sort the search results by the tutors' ratings, or by their hourly rates? Will there be other criteria added to the search algorithm, or at least a method for sorting the results? For example, will it be possible for students to sort the search results by the tutors’ ratings, or by their hourly rates?

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-305 Robert Einspruch Wed, 02 May 2007 12:48:21 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-305 Kerianne makes an excellent observation. Soon we will enable sorting so students can resort results by ranking, price and availability. We will be constantly refining the algorithm to make it as accurate as possible, too. Kerianne makes an excellent observation. Soon we will enable sorting so students can resort results by ranking, price and availability. We will be constantly refining the algorithm to make it as accurate as possible, too.

]]> By: Nona http://blog.ziizoo.com/2007/04/30/report-problems/#comment-306 Nona Wed, 02 May 2007 13:34:58 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-306 I also created an account and was told that I would receive an email in response to this so that I could log in and upgrade to tutor. I never received the email. I also created an account and was told that I would receive an email in response to this so that I could log in and upgrade to tutor.

I never received the email.

]]> By: larry http://blog.ziizoo.com/2007/04/30/report-problems/#comment-307 larry Wed, 02 May 2007 14:41:29 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-307 how do I use tyhe whiteboard? I can't find anytyhing that takes me to this.Larry how do I use tyhe whiteboard? I can’t find anytyhing that takes me to this.Larry

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-308 Robert Einspruch Wed, 02 May 2007 14:49:19 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-308 Instructions on using the text-chat and whiteboard features can be found on the blog at http://blog.ziizoo.com/how-to-use-the-site/find-a-tutor. Please give us your feedback - we have looked at this tool so many times that what appears obvious to us may be obscure to most. Instructions on using the text-chat and whiteboard features can be found on the blog at http://blog.ziizoo.com/how-to-use-the-site/find-a-tutor. Please give us your feedback - we have looked at this tool so many times that what appears obvious to us may be obscure to most.

]]> By: Carol Cleland http://blog.ziizoo.com/2007/04/30/report-problems/#comment-309 Carol Cleland Wed, 02 May 2007 16:12:26 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-309 Here it is -day two and I still cannot get a proper tutoring profile for myself set up. Everything needs enhancement: profile, credentials, and subject list. Please help! I have spent hours on this. Here it is -day two and I still cannot get a proper tutoring profile for myself set up. Everything
needs enhancement: profile, credentials, and subject list.
Please help! I have spent hours on this.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-310 Robert Einspruch Wed, 02 May 2007 16:25:02 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-310 Carol- Why don't we set up a time for us to talk on the phone? Also, have you checked out the instructions on the blog? The link is http://blog.ziizoo.com/how-to-use-the-site/account-creation/create-an-account. Robert Carol-

Why don’t we set up a time for us to talk on the phone?

Also, have you checked out the instructions on the blog? The link is http://blog.ziizoo.com/how-to-use-the-site/account-creation/create-an-account.

Robert

]]> By: Amber McCoy http://blog.ziizoo.com/2007/04/30/report-problems/#comment-311 Amber McCoy Wed, 02 May 2007 16:28:14 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-311 I have tried three time to update my profile and it won't let me. When I try to add things to the space to add things about myself (little box at the bottom of the profile page), it lets me type there but when I update it it all goes away. There is still nothing under my name when I find myself among the list of tutors. Any ideas what is happening? I have tried three time to update my profile and it won’t let me. When I try to add things to the space to add things about myself (little box at the bottom of the profile page), it lets me type there but when I update it it all goes away. There is still nothing under my name when I find myself among the list of tutors. Any ideas what is happening?

]]> By: Mary http://blog.ziizoo.com/2007/04/30/report-problems/#comment-314 Mary Wed, 02 May 2007 21:48:06 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-314 hooray!!! you did it!!! thank you so much!!! no problems getting all my details up on the site -- smooth as silk!! i can't wait for the tutees to start signing up!! good luck to all tutors!! this is going to be a GREAT ride!! hooray!!! you did it!!! thank you so much!!!

no problems getting all my details up on the site — smooth as silk!!

i can’t wait for the tutees to start signing up!! good luck to all tutors!! this is going to be a GREAT ride!!

]]> By: Emily http://blog.ziizoo.com/2007/04/30/report-problems/#comment-315 Emily Thu, 03 May 2007 00:11:29 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-315 Has the Paypal set up been fixed? I still only see credit card and bank account for payment options. Has the Paypal set up been fixed? I still only see credit card and bank account for payment options.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-316 Robert Einspruch Thu, 03 May 2007 01:05:18 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-316 We will be correcting the PayPal oversight very shortly. Thank you for your patienace. We will be correcting the PayPal oversight very shortly. Thank you for your patienace.

]]> By: Brian S http://blog.ziizoo.com/2007/04/30/report-problems/#comment-317 Brian S Thu, 03 May 2007 06:03:57 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-317 Hello. I'm still unable to update my tutoring rate. The only possible link I see is in the "Tutor" tab, where it says "Update Tutoring Services." But that page doesn't have an update tutoring rate field. Any ideas? Hello. I’m still unable to update my tutoring rate. The only possible link I see is in the “Tutor” tab, where it says “Update Tutoring Services.” But that page doesn’t have an update tutoring rate field. Any ideas?

]]> By: Brian S http://blog.ziizoo.com/2007/04/30/report-problems/#comment-318 Brian S Thu, 03 May 2007 06:37:52 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-318 I figured it out. Would it be better to have the tag selection and the tutoring rate on the same page, so that we don't have to click "Done with Selecting tags" to get to the rate update page? I figured it out. Would it be better to have the tag selection and the tutoring rate on the same page, so that we don’t have to click “Done with Selecting tags” to get to the rate update page?

]]> By: Mary http://blog.ziizoo.com/2007/04/30/report-problems/#comment-321 Mary Thu, 03 May 2007 20:02:42 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-321 Not sure if this would be considered a problem, but I was thinking it would be nice for students as well as tutors to be able to see which tutors are online when they enter the site; and then to be able to engage with them and converse with them. What do you think? Is this the right place for suggestions? Or is it just for problems? And if it's just for problems, where do I go to make suggestions? Thanks. Not sure if this would be considered a problem, but I was thinking it would be nice for students as well as tutors to be able to see which tutors are online when they enter the site; and then to be able to engage with them and converse with them. What do you think?

Is this the right place for suggestions? Or is it just for problems? And if it’s just for problems, where do I go to make suggestions? Thanks.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-322 Robert Einspruch Thu, 03 May 2007 20:05:55 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-322 For the time being this is as good as any place to make suggestions. Thanks! Robert For the time being this is as good as any place to make suggestions. Thanks!

Robert

]]> By: barbara robertson http://blog.ziizoo.com/2007/04/30/report-problems/#comment-323 barbara robertson Thu, 03 May 2007 21:05:59 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-323 When I went back to correct something on the application, the form erased the password and agreeing to service fields, which I had filled out the first time around. It took four tries til I got registered, which was two more than it should have. Please do NOT make people retype stuff that they got right the first time - only correct the errors. When I went back to correct something on the application, the form erased the password and agreeing to service fields, which I had filled out the first time around. It took four tries til I got registered, which was two more than it should have. Please do NOT make people retype stuff that they got right the first time - only correct the errors.

]]> By: Steve http://blog.ziizoo.com/2007/04/30/report-problems/#comment-324 Steve Thu, 03 May 2007 21:09:25 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-324 I also can't "add any tags". Whenever I complete the tag selection process, every subject I entered gets wiped out--tried about 6-7 times. I also can’t “add any tags”.
Whenever I complete the tag selection process, every subject I entered gets wiped out–tried about 6-7 times.

]]> By: barbara robertson http://blog.ziizoo.com/2007/04/30/report-problems/#comment-325 barbara robertson Thu, 03 May 2007 21:09:49 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-325 What does it mean "your comment is awaiting modification"? I thought it meant that I had to modify the comment - if it means that you are looking into fixing the problem then say that - i.e. something like "Thank you for your comment - we will try to fix it as soon as possible" Also you should have a "Cancel" button on the bottom, to return to the home page. This form leaves you hanging. My $.02 worth. What does it mean “your comment is awaiting modification”? I thought it meant that I had to modify the comment - if it means that you are looking into fixing the problem then say that - i.e. something like “Thank you for your comment - we will try to fix it as soon as possible”

Also you should have a “Cancel” button on the bottom, to return to the home page. This form leaves you hanging.

My $.02 worth.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-326 Robert Einspruch Thu, 03 May 2007 21:38:57 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-326 We have uncovered a bug in the keyword tool that seems to be affecting users at random. We should have a fix up shortly. We have uncovered a bug in the keyword tool that seems to be affecting users at random. We should have a fix up shortly.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-327 Robert Einspruch Thu, 03 May 2007 21:40:13 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-327 To Barbara's point above, returning to the registration form will always erase the password for security reasons. To Barbara’s point above, returning to the registration form will always erase the password for security reasons.

]]> By: William Sternman http://blog.ziizoo.com/2007/04/30/report-problems/#comment-331 William Sternman Fri, 04 May 2007 03:40:34 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-331 1. How can I delete some of my tags and add "English as a second language"? 2. I have never been asked for a an "account holder"? What is it? Where do I get it? 3. How do I choose PayPal for billing, instead of my checking account? 1. How can I delete some of my tags and add “English as a second language”?

2. I have never been asked for a an “account holder”? What is it? Where do I get it?

3. How do I choose PayPal for billing, instead of my checking account?

]]> By: Nona http://blog.ziizoo.com/2007/04/30/report-problems/#comment-333 Nona Fri, 04 May 2007 12:50:22 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-333 I am not able to select tags. When I click the select tag button, nothing happens. I, too, would like the PayPal option. Also, cannot set a rate for fees. I am not able to select tags. When I click the select tag button, nothing happens.

I, too, would like the PayPal option.

Also, cannot set a rate for fees.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-334 Robert Einspruch Fri, 04 May 2007 13:44:27 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-334 A fix to the keyword tool and the paypal option will be available this afternoon. Our apologies for the inconvenience. A fix to the keyword tool and the paypal option will be available this afternoon. Our apologies for the inconvenience.

]]> By: Carol Cleland http://blog.ziizoo.com/2007/04/30/report-problems/#comment-335 Carol Cleland Fri, 04 May 2007 15:16:13 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-335 Greetings Everyone! My concern is the on line notice. I am on line-so to speak- all morning during the week-because I am advisor for candidates seeking teaching certification. What we need is some sort of notification when a student is interested in our service. I can't just be on line at this site-waiting. Also what about the hours when we are on another job and away from home? Greetings Everyone! My concern is the on line notice. I am on line-so to speak- all morning
during the week-because I am advisor for candidates seeking teaching certification.
What we need is some sort of notification when a student is interested in our service.
I can’t just be on line at this site-waiting. Also what about the hours when we are
on another job and away from home?

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-336 Robert Einspruch Fri, 04 May 2007 15:26:15 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-336 When a student requests your services you will hear an alert and it will flash on the screen. When we go live to students we will provide more details regarding transacting with students. By the beta release we will also include a message center and a calendar so if a student misses you he/she can leave a message and/or set up a session for the future. When a student requests your services you will hear an alert and it will flash on the screen. When we go live to students we will provide more details regarding transacting with students. By the beta release we will also include a message center and a calendar so if a student misses you he/she can leave a message and/or set up a session for the future.

]]> By: Mary http://blog.ziizoo.com/2007/04/30/report-problems/#comment-338 Mary Fri, 04 May 2007 18:48:15 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-338 I'm really loving your choice of logo by the way!! It's perfect! I’m really loving your choice of logo by the way!! It’s perfect!

]]> By: larry-pittsburgh http://blog.ziizoo.com/2007/04/30/report-problems/#comment-339 larry-pittsburgh Fri, 04 May 2007 20:02:07 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-339 I still cannot access the whiteboard, even with the blog site you sent me!!!!! I know you guys will keep trying.. I still cannot access the whiteboard, even with the blog site you sent me!!!!!
I know you guys will keep trying..

]]> By: Constance Jensen http://blog.ziizoo.com/2007/04/30/report-problems/#comment-340 Constance Jensen Fri, 04 May 2007 21:33:27 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-340 I can't select my tags! Nothing happens. Any suggestions? I noticed several others had this problem but no response was made. Also, when filling out the profile, the location where I earned my BA is not available. It's in the US, but the US Virgin Islands is not an option anywhere. I had to choose St. Kitts in the meantime, which was the closest option available. PS I'm very excited about this concept! I think it's great! I can’t select my tags! Nothing happens. Any suggestions? I noticed several others had this problem but no response was made. Also, when filling out the profile, the location where I earned my BA is not available. It’s in the US, but the US Virgin Islands is not an option anywhere. I had to choose St. Kitts in the meantime, which was the closest option available. PS I’m very excited about this concept! I think it’s great!

]]> By: Nicole C. http://blog.ziizoo.com/2007/04/30/report-problems/#comment-341 Nicole C. Sat, 05 May 2007 03:02:36 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-341 The search feature is either totally weird or way too general. A search for Sociology shows all of the tutors. If you try something specific like Durkheim or Wittgenstein more of the same. The search feature is either totally weird or way too general. A search for Sociology shows all of the tutors. If you try something specific like Durkheim or Wittgenstein more of the same.

]]> By: Bill Rawles http://blog.ziizoo.com/2007/04/30/report-problems/#comment-344 Bill Rawles Sat, 05 May 2007 14:32:54 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-344 On my listed services the size of the letters are all different and I want them to be the same size. On my listed services the size of the letters are all different and I want them to be the same size.

]]> By: Bill Rawles http://blog.ziizoo.com/2007/04/30/report-problems/#comment-345 Bill Rawles Sat, 05 May 2007 14:59:34 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-345 How do I change the amount I charge for tutoring? I have looked all over. How do I change the amount I charge for tutoring? I have looked all over.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-346 Robert Einspruch Sat, 05 May 2007 15:09:56 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-346 The different sizes reflect the popularity of that particular tag - it is what makes up the tag cloud, similar to what's on the homepage. The different sizes reflect the popularity of that particular tag - it is what makes up the tag cloud, similar to what’s on the homepage.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-347 Robert Einspruch Sat, 05 May 2007 15:11:55 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-347 We will simplifying this process soon, but for the time being go to the "update services" portion of the "tutor" tab and click past the keyword generator. At that point you can change your hourly rate. We will simplifying this process soon, but for the time being go to the “update services” portion of the “tutor” tab and click past the keyword generator. At that point you can change your hourly rate.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-348 Robert Einspruch Sat, 05 May 2007 15:14:20 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-348 To Nicole's post, search is a feature that we are continuously working to improve. We hope to have an updated search algorithm in a week or two, but please continue to give us feedback so we can refine search and make it as accurate as possible. To Nicole’s post, search is a feature that we are continuously working to improve. We hope to have an updated search algorithm in a week or two, but please continue to give us feedback so we can refine search and make it as accurate as possible.

]]> By: Jim http://blog.ziizoo.com/2007/04/30/report-problems/#comment-354 Jim Mon, 07 May 2007 13:04:36 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-354 I can't select any tags. I can’t select any tags.

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-361 Michelle Sharp Tue, 08 May 2007 17:14:53 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-361 Just a suggestion- When someone searches for a tutor, perhaps the online ones should show at the top of the list so they can contact one that is there right then more easily instead of having to scroll through pages to find an online tutor. :-) Just a suggestion- When someone searches for a tutor, perhaps the online ones should show at the top of the list so they can contact one that is there right then more easily instead of having to scroll through pages to find an online tutor. :-)

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-362 Michelle Sharp Tue, 08 May 2007 17:18:46 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-362 Search feature is still being weird. I searched for "Michelle" and it seems to show 240 tutors, most of which do not have the word Michelle anywhere in their description. Also, there should be a way to search only available tutors or something :-) Search feature is still being weird. I searched for “Michelle” and it seems to show 240 tutors, most of which do not have the word Michelle anywhere in their description.

Also, there should be a way to search only available tutors or something :-)

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-363 Michelle Sharp Tue, 08 May 2007 17:19:38 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-363 Also, the tags all seem to run together. Maybe there should be a dash or something in between each so you can tell where one ends and the next begins? Also, the tags all seem to run together. Maybe there should be a dash or something in between each so you can tell where one ends and the next begins?

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-364 Michelle Sharp Tue, 08 May 2007 17:30:47 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-364 For initiating a session- I tried to test out two sessions, but nothing ever happened even after waiting over 2 minutes. I suggest if someone has been idle for a long time, it say something, or at least time out and let the student know that person is not responding. For initiating a session- I tried to test out two sessions, but nothing ever happened even after waiting over 2 minutes. I suggest if someone has been idle for a long time, it say something, or at least time out and let the student know that person is not responding.

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-368 Michelle Sharp Tue, 08 May 2007 22:26:50 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-368 After updating profile, provide link to view it on that page. Or better yet, give an option to preview it before you save it, to make sure it doesn't have typo's etc. :-) After updating profile, provide link to view it on that page. Or better yet, give an option to preview it before you save it, to make sure it doesn’t have typo’s etc. :-)

]]> By: Nona http://blog.ziizoo.com/2007/04/30/report-problems/#comment-369 Nona Wed, 09 May 2007 12:05:47 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-369 Service tags -- When I clicked on it the first time for removal, it disappeared as it should. Then, I clicked on the tag in the text box, the tag reappeared outside and when I clicked on it again it did not disappear. Service tags — When I clicked on it the first time for removal, it disappeared as it should. Then, I clicked on the tag in the text box, the tag reappeared outside and when I clicked on it again it did not disappear.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-370 Robert Einspruch Wed, 09 May 2007 16:31:02 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-370 We are working on the aforementioned bug - thank you! We are working on the aforementioned bug - thank you!

]]> By: Jennifer Weller http://blog.ziizoo.com/2007/04/30/report-problems/#comment-372 Jennifer Weller Wed, 09 May 2007 22:06:45 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-372 I am having problems with student contact. It seems other tutors are either contacting me to verify that their account is active or it is automatically connecting tutors accounts to mine as they log on. Is this happening to anyone else or is it just other tutors trying to initiate a session to see if it acutally works? Thanks. I am having problems with student contact. It seems other tutors are either contacting me to verify that their account is active or it is automatically connecting tutors accounts to mine as they log on. Is this happening to anyone else or is it just other tutors trying to initiate a session to see if it acutally works? Thanks.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-373 Robert Einspruch Wed, 09 May 2007 22:17:36 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-373 Those were other tutors testing out the system! We have been encouraging tutors to play around with the system before we go live to students in two weeks. Can you describe the experience a bit more? Were you able to actually launch a session? Those were other tutors testing out the system! We have been encouraging tutors to play around with the system before we go live to students in two weeks. Can you describe the experience a bit more? Were you able to actually launch a session?

]]> By: Michael Bachers http://blog.ziizoo.com/2007/04/30/report-problems/#comment-374 Michael Bachers Wed, 09 May 2007 22:47:12 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-374 Hi Jennifer, Thanks for the feedback; reporting this kind of experience is extremely helpful to us. In this case it looks like other users were just testing out the tool with you. That said, we're testing enhancements to this particular area now so look for them to go live within the next several days. Also remember you can always set your presence to something other than 'Available' if you'd like to avoid requests for sessions. Do let us know if you have any other issues. Michael Hi Jennifer,

Thanks for the feedback; reporting this kind of experience is extremely helpful to us. In this case it looks like other users were just testing out the tool with you. That said, we’re testing enhancements to this particular area now so look for them to go live within the next several days.

Also remember you can always set your presence to something other than ‘Available’ if you’d like to avoid requests for sessions. Do let us know if you have any other issues.

Michael

]]> By: W. H. http://blog.ziizoo.com/2007/04/30/report-problems/#comment-376 W. H. Thu, 10 May 2007 07:41:02 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-376 I had some snags with tag-adding: seems that "related" tags only ran to the letter "e" or so, and sometimes the tag I entered did not change the listing of related results, or I would enter a unique tag and the related tags would still be on the previous display. When playing around with the listed tutors, I noticed that tutors with a specific tag would be listed by (I'm guessing) date-created, not availability. I would also like to see the results sortable by price, availability, etc. I had some snags with tag-adding: seems that “related” tags only ran to the letter “e” or so, and sometimes the tag I entered did not change the listing of related results, or I would enter a unique tag and the related tags would still be on the previous display.

When playing around with the listed tutors, I noticed that tutors with a specific tag would be listed by (I’m guessing) date-created, not availability. I would also like to see the results sortable by price, availability, etc.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-377 Robert Einspruch Thu, 10 May 2007 13:50:27 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-377 As mentioned above, search is something we are going to really work on to refine. But sorting by availability and price should be part of coming releases. Thank you for your patience on this one. As mentioned above, search is something we are going to really work on to refine. But sorting by availability and price should be part of coming releases. Thank you for your patience on this one.

]]> By: Linda Lichtenstein http://blog.ziizoo.com/2007/04/30/report-problems/#comment-379 Linda Lichtenstein Thu, 10 May 2007 16:41:03 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-379 I am trying to upgrade my account to tutor services. I have a box to the right side that says get related tags. I type in elementary math and reading but I can't go any further. Someone please help me. I also cannot find myself when I do a search. I guess that is because I need the related tags. I am trying to upgrade my account to tutor services. I have a box to the right side that says get related tags. I type in elementary math and reading but I can’t go any further. Someone please help me. I also cannot find myself when I do a search. I guess that is because I need the related tags.

]]> By: Kevin Blesh http://blog.ziizoo.com/2007/04/30/report-problems/#comment-381 Kevin Blesh Fri, 11 May 2007 07:50:17 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-381 Hey there, Just registered as a tutor, this is a cool offering. Curious question: Will you consider making it easy for anyone to quickly see who is online? That is, suppose there are 10 tutors online at this very moment, wouldn't it be great to see their names & green buttons & maybe rates and areas of expertise? Perhaps this would encourage more student usage, as the tutors who are on at that moment are the ones who can help--the others are not online, and therefore don't need to be listed so prominently. Any thoughts on this? Hey there,
Just registered as a tutor, this is a cool offering.

Curious question: Will you consider making it easy for anyone to quickly see who is online? That is, suppose there are 10 tutors online at this very moment, wouldn’t it be great to see their names & green buttons & maybe rates and areas of expertise? Perhaps this would encourage more student usage, as the tutors who are on at that moment are the ones who can help–the others are not online, and therefore don’t need to be listed so prominently.

Any thoughts on this?

]]> By: Kevin Blesh http://blog.ziizoo.com/2007/04/30/report-problems/#comment-382 Kevin Blesh Fri, 11 May 2007 07:53:29 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-382 Another quick note... I just found your site today and saw "2 tutors online" yet I searched through dozens of tutors, and they all were offline. So how can a student connect with tutors when they all appear to be offline? A listing of all online & available tutors would see like a logical solution. So call me and I'd be happy to discuss exactly what I'm thinking of. Thanks mucho. kb Another quick note…
I just found your site today and saw “2 tutors online” yet I searched through dozens of tutors, and they all were offline.

So how can a student connect with tutors when they all appear to be offline?

A listing of all online & available tutors would see like a logical solution.

So call me and I’d be happy to discuss exactly what I’m thinking of.

Thanks mucho.
kb

]]> By: Kevin Blesh http://blog.ziizoo.com/2007/04/30/report-problems/#comment-383 Kevin Blesh Fri, 11 May 2007 07:54:50 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-383 2 are shown online, but I can't find who they are because there are hundreds of tutors listed as offline. So make it super easy to know who's on! Thanks again. 2 are shown online, but I can’t find who they are because there are hundreds of tutors listed as offline.

So make it super easy to know who’s on!

Thanks again.

]]> By: Kevin Blesh http://blog.ziizoo.com/2007/04/30/report-problems/#comment-384 Kevin Blesh Fri, 11 May 2007 08:10:13 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-384 Suggestion: When a student initiates a session, could you send a text messge to the cell phone of the tutor, to alert them that they have an active student looking to connect with them for tutoring? A quick text to my cell phone would allow me to be watering the yard, cooking, or just relaxing at home and waiting for the chance to be of service. Make it an option to send the SMS message, and you'll have more happy campers. Hey, I just signed up and it's all new to me, as a tutor, so I'm not even sure how you let the tutor know that there is a student waiting. Also, do a flash demo to show an illustration of how the site works. This question or suggestion that I posed could even be incorporated into the demo so the student would see how high-tech your system is! Wheee, let's make this thing rock! Maybe you could have your system send the SMS text message to my phone even when I'm not even online, and this could alert me to quickly log on and meet my student, or answer with a SMS reply that would say "Sorry, not available" or "I'll be there in 5 minutes"... or a few stock replies like that. This would make your website much more useful. If I can help engineer this system, just let me know. Kevin Blesh 1-800-spamboy Suggestion: When a student initiates a session, could you send a text messge to the cell phone of the tutor, to alert them that they have an active student looking to connect with them for tutoring?

A quick text to my cell phone would allow me to be watering the yard, cooking, or just relaxing at home and waiting for the chance to be of service.

Make it an option to send the SMS message, and you’ll have more happy campers.

Hey, I just signed up and it’s all new to me, as a tutor, so I’m not even sure how you let the tutor know that there is a student waiting.

Also, do a flash demo to show an illustration of how the site works. This question or suggestion that I posed could even be incorporated into the demo so the student would see how high-tech your system is!

Wheee, let’s make this thing rock! Maybe you could have your system send the SMS text message to my phone even when I’m not even online, and this could alert me to quickly log on and meet my student, or answer with a SMS reply that would say “Sorry, not available” or “I’ll be there in 5 minutes”… or a few stock replies like that. This would make your website much more useful.

If I can help engineer this system, just let me know.
Kevin Blesh 1-800-spamboy

]]> By: Michael Bachers http://blog.ziizoo.com/2007/04/30/report-problems/#comment-387 Michael Bachers Fri, 11 May 2007 15:21:30 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-387 Hi Kevin, Thanks for the comments. Search functionality is being completely redesigned for the next milestone release. Sortable search results and listing by current status (online, offline, etc.) are among the many improvements you'll see there. Regarding the SMS alerts, that's one of several items on the post-alpha list. My own background is in mobile application development and we have some very cool plans for extending key application components to cell phones and other mobile devices. The system was designed from the start to be highly extensible, so although the alpha version requires tutors to be logged in and within earshot to respond to session requests, our plan is to build on the core components we currently have in place to allow community members to interact and use the site in all sorts of ways. Thanks again for the suggestions. Keep us posted on your experience! Michael Hi Kevin,

Thanks for the comments. Search functionality is being completely redesigned for the next milestone release. Sortable search results and listing by current status (online, offline, etc.) are among the many improvements you’ll see there.

Regarding the SMS alerts, that’s one of several items on the post-alpha list. My own background is in mobile application development and we have some very cool plans for extending key application components to cell phones and other mobile devices. The system was designed from the start to be highly extensible, so although the alpha version requires tutors to be logged in and within earshot to respond to session requests, our plan is to build on the core components we currently have in place to allow community members to interact and use the site in all sorts of ways.

Thanks again for the suggestions. Keep us posted on your experience!

Michael

]]> By: Carol Wyche http://blog.ziizoo.com/2007/04/30/report-problems/#comment-389 Carol Wyche Mon, 14 May 2007 21:17:52 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-389 I set up a tutor account a few days ago and did not have a suitable picture at that time. Now I have a suitable picture, though I may have to edit the size, and cannot figure out how to edit my profile to add the picture. What is the path, presumably starting with signing in to the basic website, that will allow me to enter the photo, and also to find out what the size requirement is? Otherwise, things are going fairly well. Thanks. I am really in favor of online teaching and tutoring. I set up a tutor account a few days ago and did not have a suitable picture at that time. Now I have a suitable picture, though I may have to edit the size, and cannot figure out how to edit my profile to add the picture. What is the path, presumably starting with signing in to the basic website, that will allow me to enter the photo, and also to find out what the size requirement is? Otherwise, things are going fairly well. Thanks. I am really in favor of online teaching and tutoring.

]]> By: Joe Susco http://blog.ziizoo.com/2007/04/30/report-problems/#comment-392 Joe Susco Tue, 15 May 2007 00:25:50 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-392 My account says that I owe a tutor $29 for a tutoring session in elementary math. I never initiated a tutoring session. My account says that I owe a tutor $29 for a tutoring session in elementary math. I never initiated a tutoring session.

]]> By: Pamela Meadows http://blog.ziizoo.com/2007/04/30/report-problems/#comment-393 Pamela Meadows Tue, 15 May 2007 07:16:31 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-393 There was an earlier concern that I didn't see a response to. That is, could the tag words on the subjects taught be separated by commas or hyphens? It is very difficult for me to read and I am the one who listed the areas! I can only imagine a student trying to figure it out! There was an earlier concern that I didn’t see a response to. That is, could the tag words on the subjects taught be separated by commas or hyphens? It is very difficult for me to read and I am the one who listed the areas! I can only imagine a student trying to figure it out!

]]> By: Michael Bachers http://blog.ziizoo.com/2007/04/30/report-problems/#comment-397 Michael Bachers Tue, 15 May 2007 19:32:01 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-397 Joe, Thanks for letting us know. You definitely won't be billed for that as billing is not yet turned on. Everyone will receive an email from ziizoo before billing goes live. Until then, those amounts are just helping us fine tune things. Please bear with us as we work out the kinks. By the way it appears the session was initiated on 05/09/2007 at 3:00CST with another tutor on the platform, probably for test purposes. Keep testing and providing us with all the feedback you can muster. I'm usually available if you want to try a test session. Michael Joe,

Thanks for letting us know. You definitely won’t be billed for that as billing is not yet turned on. Everyone will receive an email from ziizoo before billing goes live. Until then, those amounts are just helping us fine tune things. Please bear with us as we work out the kinks.

By the way it appears the session was initiated on 05/09/2007 at 3:00CST with another tutor on the platform, probably for test purposes. Keep testing and providing us with all the feedback you can muster. I’m usually available if you want to try a test session.

Michael

]]> By: Megan Bell http://blog.ziizoo.com/2007/04/30/report-problems/#comment-398 Megan Bell Tue, 15 May 2007 23:25:28 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-398 I am unable to set up payment information on this site. When will this capability be set up? I am unable to set up payment information on this site. When will this capability be set up?

]]> By: Peggy http://blog.ziizoo.com/2007/04/30/report-problems/#comment-399 Peggy Wed, 16 May 2007 01:27:39 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-399 Your web page is very confusing and hard to use. I can not access my account or do anything for that matter. Make this easier to use or I won't bother to use ziizoo. Your web page is very confusing and hard to use. I can not access my account or do anything for that matter. Make this easier to use or I won’t bother to use ziizoo.

]]> By: Misty L. Dean http://blog.ziizoo.com/2007/04/30/report-problems/#comment-400 Misty L. Dean Wed, 16 May 2007 03:03:50 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-400 I am unable to upgrade for the "tutoring" status. I'm also unable to find any keywords. This is very confusing and not user friendly. I am unable to upgrade for the “tutoring” status. I’m also unable to find any keywords. This is very confusing and not user friendly.

]]> By: Michelle http://blog.ziizoo.com/2007/04/30/report-problems/#comment-402 Michelle Wed, 16 May 2007 13:32:27 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-402 Just a suggestion, Google's checkout might be a better one to provide for students to make their payments to us. For 2007 they are not charging any fees... Just a suggestion, Google’s checkout might be a better one to provide for students to make their payments to us. For 2007 they are not charging any fees…

]]> By: Michael Bachers http://blog.ziizoo.com/2007/04/30/report-problems/#comment-404 Michael Bachers Wed, 16 May 2007 16:04:52 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-404 Carol, To change your profile picture just log in, click the 'My Account' link in the upper right, and then click the 'Profile' tab. You'll see an area to the left where you can upload your new photo. Carol,
To change your profile picture just log in, click the ‘My Account’ link in the upper right, and then click the ‘Profile’ tab. You’ll see an area to the left where you can upload your new photo.

]]> By: Michael Bachers http://blog.ziizoo.com/2007/04/30/report-problems/#comment-405 Michael Bachers Wed, 16 May 2007 16:08:29 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-405 Hi Megan, You should be able to set up payment information through the 'Billing' tab. There you can enter both payment methods (for students) and disbursement methods (for tutors). Let us know if you still have problems. Michael Hi Megan,
You should be able to set up payment information through the ‘Billing’ tab. There you can enter both payment methods (for students) and disbursement methods (for tutors). Let us know if you still have problems.
Michael

]]> By: Laura http://blog.ziizoo.com/2007/04/30/report-problems/#comment-406 Laura Wed, 16 May 2007 18:53:20 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-406 I am trying to update my profile. I type in the text in the "about me" section, but when I try to update I get the red exclamation point next to my name saying that my name can only contain letters. I didn't change my name. So, my about me text, consequently, is not updated. Please advise. I am trying to update my profile. I type in the text in the “about me” section, but when I try to update I get the red exclamation point next to my name saying that my name can only contain letters. I didn’t change my name. So, my about me text, consequently, is not updated. Please advise.

]]> By: ASHUTOSH KUMAR http://blog.ziizoo.com/2007/04/30/report-problems/#comment-408 ASHUTOSH KUMAR Thu, 17 May 2007 00:50:32 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-408 Sir, Initaite the session icon is not visible on my homepage. regards. Sir,
Initaite the session icon is not visible on my homepage.
regards.

]]> By: Gregory Stewart http://blog.ziizoo.com/2007/04/30/report-problems/#comment-409 Gregory Stewart Thu, 17 May 2007 14:53:24 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-409 Laura, What's your username on ziizoo? Gregory Stewart Laura,

What’s your username on ziizoo?

Gregory Stewart

]]> By: Gregory Stewart http://blog.ziizoo.com/2007/04/30/report-problems/#comment-410 Gregory Stewart Thu, 17 May 2007 15:32:07 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-410 The paypal option is working now again. Thanks to everybody for reporting the issue. The paypal option is working now again. Thanks to everybody for reporting the issue.

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-411 Robert Einspruch Thu, 17 May 2007 15:35:25 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-411 To Michelle's comment above- We looked at Google Checkout but it does not work very well with your model - the main problem is that the customer would leave our site and then come back. I am not opposed that in principal but technically we don't have the resources to make it a seamless event. We have PayPal as an option for tutors to receive money and shortly it will be possible to make payments with PayPal, too. Robert To Michelle’s comment above-

We looked at Google Checkout but it does not work very well with your model - the main problem is that the customer would leave our site and then come back. I am not opposed that in principal but technically we don’t have the resources to make it a seamless event. We have PayPal as an option for tutors to receive money and shortly it will be possible to make payments with PayPal, too.

Robert

]]> By: snigdha http://blog.ziizoo.com/2007/04/30/report-problems/#comment-414 snigdha Fri, 18 May 2007 07:54:20 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-414 I am not able to activate my tutor services. can you please lemme know how to do that. I have received a mail regarding updating the tutoring services but i am unable to do that as it is having problem to do so..Can anyone help me out and is really its working n had anyone tried out this from this site..???? I am not able to activate my tutor services. can you please lemme know how to do that. I have received a mail regarding updating the tutoring services but i am unable to do that as it is having problem to do so..Can anyone help me out and is really its working n had anyone tried out this from this site..????

]]> By: Misty L. Dean http://blog.ziizoo.com/2007/04/30/report-problems/#comment-420 Misty L. Dean Sat, 19 May 2007 03:16:58 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-420 I am unable to change my hourly rate. I’m also unable to find any of the key words that I had put in. Is there a way to choose which key words we want people to see? I am unable to change my hourly rate.

I’m also unable to find any of the key words that I had put in. Is there a way to choose which key words we want people to see?

]]> By: ASHUTOSH KUMAR http://blog.ziizoo.com/2007/04/30/report-problems/#comment-421 ASHUTOSH KUMAR Sat, 19 May 2007 03:18:35 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-421 Whenever i search for other tutors "INITIATE THE SESSION "is there but when i see my own it is missing. Is it visible to others so that students may initiate the session. regards Whenever i search for other tutors “INITIATE THE SESSION “is there but when i see my own it is missing.
Is it visible to others so that students may initiate the session.
regards

]]> By: Misty L. Dean http://blog.ziizoo.com/2007/04/30/report-problems/#comment-422 Misty L. Dean Sat, 19 May 2007 03:35:15 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-422 I found that the search feature is very confusing. I was trying to find other people who could help with Equine Studies; however, I got back the listings of people who seem to tutor math and economics. It could be a lot easier for users if the search engine would limit the results to those with the keywords and within a price range set by the customer. I found that the search feature is very confusing. I was trying to find other people who could help with Equine Studies; however, I got back the listings of people who seem to tutor math and economics.

It could be a lot easier for users if the search engine would limit the results to those with the keywords and within a price range set by the customer.

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-424 Michelle Sharp Sat, 19 May 2007 19:09:29 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-424 maybe add an option to "Show All" as well. For example, if there is only one tutor online, and a student wants to try to find them, they still have to try several searches, when perhaps that person will be able to help them, but won't come up in their searchs. :-) Also, when are we going live for students? I thought it was supposed to be yesterday. When we do go live for students, will tutors be able to see how many students are there? Also, will students be able to send us an email or something if we are not online to see if we'll be around? Or will we have to check our account to see if they left a message? (Perhaps even make on option to send us a short text message to our cell phone- I may just be folding laundry and be willing to tutor if someone lets me know they need it, etc.) But otherwise I have to sit at my computer for hours waiting. Just a few more ideas from me, can't wait until it goes live, I need to start tutoring some more, but didn't want to take on too many in person ones so I can have time to get some students on here instead ;-0 maybe add an option to “Show All” as well. For example, if there is only one tutor online, and a student wants to try to find them, they still have to try several searches, when perhaps that person will be able to help them, but won’t come up in their searchs.

:-) Also, when are we going live for students? I thought it was supposed to be yesterday. When we do go live for students, will tutors be able to see how many students are there?

Also, will students be able to send us an email or something if we are not online to see if we’ll be around? Or will we have to check our account to see if they left a message? (Perhaps even make on option to send us a short text message to our cell phone- I may just be folding laundry and be willing to tutor if someone lets me know they need it, etc.) But otherwise I have to sit at my computer for hours waiting.

Just a few more ideas from me, can’t wait until it goes live, I need to start tutoring some more, but didn’t want to take on too many in person ones so I can have time to get some students on here instead ;-0

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-425 Michelle Sharp Sat, 19 May 2007 19:14:33 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-425 how come you won't let us put HTML in our profiles? I'd like to separate mine into a couple of paragraphs, and make my link to my online resume a hyper link so they can see more of my credentials than just my education. But it looks like you changed the code to filter out all html... how come you won’t let us put HTML in our profiles? I’d like to separate mine into a couple of paragraphs, and make my link to my online resume a hyper link so they can see more of my credentials than just my education. But it looks like you changed the code to filter out all html…

]]> By: Eric Sandquist http://blog.ziizoo.com/2007/04/30/report-problems/#comment-429 Eric Sandquist Mon, 21 May 2007 08:15:27 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-429 Hello! Good luck to all of us. I know it will take a while to sort out all the bugs. Just keep at it! I do not have a clue how to use whiteboard and can not find anything on the website that will help me. Also, it is clear we will have to work out some kind of scheduling algorithm....say I want John Doe as a tutor...he is unavailable or actually with another client...I should be able to leave a message...then too, I may want some continuity, that is have the tutor again... also many of us will be part timers...we just can not stay glued to the site in the hope that something will turn up.... be well Eric Hello! Good luck to all of us. I know it will take a while to sort out all the bugs. Just keep at it!
I do not have a clue how to use whiteboard and can not find anything on the website that will help me.
Also, it is clear we will have to work out some kind of scheduling algorithm….say I want John Doe as a tutor…he is unavailable or actually with another client…I should be able to leave a message…then too, I may want some continuity, that is have the tutor again…
also many of us will be part timers…we just can not stay glued to the site in the hope that something will turn up….
be well
Eric

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-430 Robert Einspruch Mon, 21 May 2007 14:24:30 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-430 My response to Eric: Eric- Quick question. Your email address in the DB "eric_sandquist@post.harvard.edu" but above there is no "_" - do we have the right email address in our DB? You raise excellent points that will be addressed in the "beta" release this summer. We will have a message center so that users can leave messages without revealing their email addresses. We will also have a calendar function so that students can schedule sessions in advance. Thank you for your input and your interest in ziizoo! Robert Einspruch My response to Eric:

Eric-

Quick question. Your email address in the DB “eric_sandquist@post.harvard.edu” but above there is no “_” - do we have the right email address in our DB?

You raise excellent points that will be addressed in the “beta” release this summer. We will have a message center so that users can leave messages without revealing their email addresses. We will also have a calendar function so that students can schedule sessions in advance.

Thank you for your input and your interest in ziizoo!

Robert Einspruch

]]> By: Michael http://blog.ziizoo.com/2007/04/30/report-problems/#comment-431 Michael Mon, 21 May 2007 16:06:42 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-431 I've been trying to adding tutoring keywords to my profile. I haven't had any luck accomplishing that for over a week now. I was looking through previously published problems and saw that several people have been having the same problem. No response has been given yet though. Any idea when we'll be able to use that feature? I’ve been trying to adding tutoring keywords to my profile. I haven’t had any luck accomplishing that for over a week now. I was looking through previously published problems and saw that several people have been having the same problem. No response has been given yet though. Any idea when we’ll be able to use that feature?

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-432 Robert Einspruch Mon, 21 May 2007 16:49:20 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-432 Later today (5/21) we will be deploying a new look to the "upgrade" page and several fixes to the keyword generator. Later today (5/21) we will be deploying a new look to the “upgrade” page and several fixes to the keyword generator.

]]> By: Jason Thompson http://blog.ziizoo.com/2007/04/30/report-problems/#comment-434 Jason Thompson Mon, 21 May 2007 22:22:07 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-434 I am not ale to log on. Do you know why? I am not ale to log on. Do you know why?

]]> By: Gregory Stewart http://blog.ziizoo.com/2007/04/30/report-problems/#comment-435 Gregory Stewart Mon, 21 May 2007 23:55:36 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-435 Michelle: You are making some great points, good ideas as usual :) In (near) future there will be a messaging feature available as Robert has mentioned above. Regarding the HTML in the about me field, we don't allow any markup in user input fields for security and style reasons. However, I agree that paragraphs and links make sense. Maybe a separate "external" link will do the trick? We will discuss this for sure... Michelle:

You are making some great points, good ideas as usual :)
In (near) future there will be a messaging feature available as Robert has mentioned above. Regarding the HTML in the about me field, we don’t allow any markup in user input fields for security and style reasons. However, I agree that paragraphs and links make sense. Maybe a separate “external” link will do the trick? We will discuss this for sure…

]]> By: Karl Weiss http://blog.ziizoo.com/2007/04/30/report-problems/#comment-436 Karl Weiss Tue, 22 May 2007 02:21:30 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-436 Like others, I've tried repeatedly to update my keywords but can't get it to work--last week I'd make the changes but they'd revert to the previous. Today I can't even access the keywords list. Is this part of what you're working on? Like others, I’ve tried repeatedly to update my keywords but can’t get it to work–last week I’d make the changes but they’d revert to the previous. Today I can’t even access the keywords list. Is this part of what you’re working on?

]]> By: Gloria http://blog.ziizoo.com/2007/04/30/report-problems/#comment-437 Gloria Tue, 22 May 2007 03:33:04 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-437 I haven't been able to update my profile in the "about you" section. The scroll bar in that field won't work. I haven’t been able to update my profile in the “about you” section. The scroll bar in that field won’t work.

]]> By: Connie http://blog.ziizoo.com/2007/04/30/report-problems/#comment-438 Connie Tue, 22 May 2007 04:30:00 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-438 When trying to add new tags, and hitting the related tags, nothing comes up except a new form saying- Do you want to Save or Open. I'm not sure so I tried both. I was not able to open anything, but I was able to save both, however, it does not transfer over to my other tags. Where can I find the related tags? I also tried putting in one that used to work, "first grade reading" yet nothing came up under Related Tags. Where are the original tags that you gave us a choice of? Thanks. When trying to add new tags, and hitting the related tags, nothing comes up except a new form saying- Do you want to Save or Open. I’m not sure so I tried both. I was not able to open anything, but I was able to save both, however, it does not transfer over to my other tags. Where can I find the related tags? I also tried putting in one that used to work, “first grade reading” yet nothing came up under Related Tags. Where are the original tags that you gave us a choice of? Thanks.

]]> By: Sara http://blog.ziizoo.com/2007/04/30/report-problems/#comment-440 Sara Tue, 22 May 2007 14:14:31 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-440 Hi - I've forgotten my username and my e-mail address is too long to fit in the box, so I cannot sign in. Is there a way for someone to send me my username so that I can sign in and start tutoring? Thanks! Hi - I’ve forgotten my username and my e-mail address is too long to fit in the box, so I cannot sign in. Is there a way for someone to send me my username so that I can sign in and start tutoring? Thanks!

]]> By: Gregory Stewart http://blog.ziizoo.com/2007/04/30/report-problems/#comment-443 Gregory Stewart Tue, 22 May 2007 15:20:47 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-443 Sara: I increased the field length, so you should be able now to enter your long email address. Sara:

I increased the field length, so you should be able now to enter your long email address.

]]> By: Gregory Stewart http://blog.ziizoo.com/2007/04/30/report-problems/#comment-444 Gregory Stewart Tue, 22 May 2007 15:21:16 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-444 Connie: What browser (version?) and operating system are you using? Connie:

What browser (version?) and operating system are you using?

]]> By: Amy Tecosky http://blog.ziizoo.com/2007/04/30/report-problems/#comment-445 Amy Tecosky Tue, 22 May 2007 16:03:22 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-445 How do you log-on and then receive students? How do you log-on and then receive students?

]]> By: Amy Tecosky http://blog.ziizoo.com/2007/04/30/report-problems/#comment-446 Amy Tecosky Tue, 22 May 2007 16:31:20 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-446 I believe that I know how to log-on, but how will I know that I have students scheduled to work with me? How will this be posted? I believe that I know how to log-on, but how will I know that I have students scheduled to work with me? How will this be posted?

]]> By: Margaret http://blog.ziizoo.com/2007/04/30/report-problems/#comment-449 Margaret Tue, 22 May 2007 22:27:43 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-449 I have been trying to bring up ESL or esl as a searchable tutor topic and it's not coming up, although it is listed as something I teach. Can you fix this? I agree with the questions about getting contacts from students. As it is, I don't see how we'll get any unless we are on line, and they happen to hit the right search word. Maybe it would be helpful if the first screen possible students see is a list of skills people can check for, not just people on line. Margaret I have been trying to bring up ESL or esl as a searchable tutor topic and it’s not coming up, although it is listed as something I teach. Can you fix this?

I agree with the questions about getting contacts from students. As it is,
I don’t see how we’ll get any unless we are on line, and they happen to hit the right search word.

Maybe it would be helpful if the first screen possible students see is a list of skills people can check for, not just people on line.
Margaret

]]> By: Eric Sandquist http://blog.ziizoo.com/2007/04/30/report-problems/#comment-450 Eric Sandquist Wed, 23 May 2007 01:42:10 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-450 Hello!....I signed on today 22 May at 2130edt, but the tutor profile said I was offline...will the alert function let me go on to other websites and cut through to let me know there is a client waiting...I use firefox to avoid viruses, spyware, etc....thank you....Eric Sandquist.... Hello!….I signed on today 22 May at 2130edt, but the tutor profile said I was offline…will the alert function let me go on to other websites and cut through to let me know there is a client waiting…I use firefox to avoid viruses, spyware, etc….thank you….Eric Sandquist….

]]> By: Carol Cleland http://blog.ziizoo.com/2007/04/30/report-problems/#comment-454 Carol Cleland Thu, 24 May 2007 16:21:18 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-454 Greetings! The following individuals have the same questions and remarks that I need addressed. Thanks to: Michelle Sharp/Amy Tecosky/ and Eric Sandquist. Greetings! The following individuals have the same questions and remarks that
I need addressed.
Thanks to: Michelle Sharp/Amy Tecosky/ and Eric Sandquist.

]]> By: Michael Bachers http://blog.ziizoo.com/2007/04/30/report-problems/#comment-455 Michael Bachers Thu, 24 May 2007 16:24:41 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-455 Hi Eric, In this alpha version you'll need to be logged in to the site in order to receive client requests; the alerts will not be displayed if you navigate away from the site. Several simple notification options, including email and SMS, are in the works for the next release. The longer term goal is to allow tutors to operate completely untethered from the site. This will be accomplished through a combination of mobile options, interaction with existing IM carriers (Yahoo, MSN, AOL, iChat, Google Talk, etc.), and a standalone application that can interact with our service even with the browser closed. Also, we'll be launching a tech blog in the next week or so to keep you posted on these development details and other upcoming features, so look for that announcement soon. Thanks for your feedback! Michael Hi Eric,

In this alpha version you’ll need to be logged in to the site in order to receive client requests; the alerts will not be displayed if you navigate away from the site. Several simple notification options, including email and SMS, are in the works for the next release.

The longer term goal is to allow tutors to operate completely untethered from the site. This will be accomplished through a combination of mobile options, interaction with existing IM carriers (Yahoo, MSN, AOL, iChat, Google Talk, etc.), and a standalone application that can interact with our service even with the browser closed.

Also, we’ll be launching a tech blog in the next week or so to keep you posted on these development details and other upcoming features, so look for that announcement soon.

Thanks for your feedback!

Michael

]]> By: Michael Bachers http://blog.ziizoo.com/2007/04/30/report-problems/#comment-456 Michael Bachers Thu, 24 May 2007 16:51:16 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-456 It seems there's some confusion on how tutorial sessions are conducted. Take a look at this link for basic instructions. We'll be updating this with more detail and screen shots shortly now that more of the technical details have been hammered out. http://blog.ziizoo.com/how-to-use-the-site/find-a-tutor/ Here's a very basic rundown of the sequence of events required to conduct a session: First, a tutor must be online for a student to start a session. The student clicks 'Initiate Session' on the tutor's public profile page. Within 1 minute the tutor should hear a ringtone and see an alert box in the upper right hand corner of any page they're on. If the tutor chooses to 'Accept' the request, a session window is launched for both tutor and student, and the session is underway. As far as scheduling goes, we're working on full calendar support to enable students to request sessions several days (or weeks) ahead of time. Until then sessions are conducted at the time the request is received. I should be online all day if you'd like to test this out. http://www.ziizoo.com/profile/mbachers Thanks, Michael It seems there’s some confusion on how tutorial sessions are conducted.

Take a look at this link for basic instructions. We’ll be updating this with more detail and screen shots shortly now that more of the technical details have been hammered out.
http://blog.ziizoo.com/how-to-use-the-site/find-a-tutor/

Here’s a very basic rundown of the sequence of events required to conduct a session:
First, a tutor must be online for a student to start a session. The student clicks ‘Initiate Session’ on the tutor’s public profile page. Within 1 minute the tutor should hear a ringtone and see an alert box in the upper right hand corner of any page they’re on. If the tutor chooses to ‘Accept’ the request, a session window is launched for both tutor and student, and the session is underway.

As far as scheduling goes, we’re working on full calendar support to enable students to request sessions several days (or weeks) ahead of time. Until then sessions are conducted at the time the request is received.

I should be online all day if you’d like to test this out.
http://www.ziizoo.com/profile/mbachers

Thanks,
Michael

]]> By: Larry Madsen http://blog.ziizoo.com/2007/04/30/report-problems/#comment-458 Larry Madsen Fri, 25 May 2007 18:23:16 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-458 I have found instructions for student access to the whiteboard, but not for tutors. Does it only appear to the tutor when a student activates it? It would be nice to take it for a test run. I have found instructions for student access to the whiteboard, but not for tutors. Does it only appear to the tutor when a student activates it? It would be nice to take it for a test run.

]]> By: Marie Kirkley http://blog.ziizoo.com/2007/04/30/report-problems/#comment-463 Marie Kirkley Wed, 30 May 2007 20:07:32 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-463 Looking for other ways of payments... can they be posted on the personal profile? I noticed that other online tutoring services are offering one-hour-trial for $5.00. Without going to that extreme, I wish to offer a one-hour trial for $10.00, raising the price to the final $15, if the client(s) is(are) satisfied. But I have no way to get this in writing on the website. So, I am posting $10.00 to start but I do not want to appear deceitful when someone wants the service and soon realizes that it is not what he/she expected. Could you tell me how to update my profile? Thanks! MK Looking for other ways of payments… can they be posted on the personal profile?

I noticed that other online tutoring services are offering one-hour-trial for $5.00. Without going to that extreme, I wish to offer a one-hour trial for $10.00, raising the price to the final $15, if the client(s) is(are) satisfied. But I have no way to get this in writing on the website. So, I am posting $10.00 to start but I do not want to appear deceitful when someone wants the service and soon realizes that it is not what he/she expected. Could you tell me how to update my profile? Thanks! MK

]]> By: Leisa http://blog.ziizoo.com/2007/04/30/report-problems/#comment-473 Leisa Mon, 04 Jun 2007 00:48:12 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-473 Everytime I click a link on the site my status changes from available to offline. I have noticed that all day today whenever I go to the home page it says that there are 0 tutors and when an item is clicked on there are tutors who are available. Everytime I click a link on the site my status changes from available to offline. I have noticed that all day today whenever I go to the home page it says that there are 0 tutors and when an item is clicked on there are tutors who are available.

]]> By: ASHUTOSH KUMAR http://blog.ziizoo.com/2007/04/30/report-problems/#comment-474 ASHUTOSH KUMAR Mon, 04 Jun 2007 03:00:24 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-474 Sir, Whenever i sign in it shows me offline instesd of being online. Sir,
Whenever i sign in it shows me offline instesd of being online.

]]> By: ASHUTOSH KUMAR http://blog.ziizoo.com/2007/04/30/report-problems/#comment-475 ASHUTOSH KUMAR Mon, 04 Jun 2007 03:01:49 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-475 Sir, Whenever i sign in it shows me offline instead of online Sir,
Whenever i sign in it shows me offline instead of online

]]> By: Connie http://blog.ziizoo.com/2007/04/30/report-problems/#comment-476 Connie Mon, 04 Jun 2007 04:12:10 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-476 When I log on, I have to manually click on available, then I went to see my public profile and it says: offsite. So I did this several times and each time it will not show that I am available. Do you have certain times and days when you are closed? When I log on, I have to manually click on available, then I went to see my public profile and it says: offsite. So I did this several times and each time it will not show that I am available. Do you have certain times and days
when you are closed?

]]> By: Robert Einspruch http://blog.ziizoo.com/2007/04/30/report-problems/#comment-477 Robert Einspruch Mon, 04 Jun 2007 04:20:34 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-477 Thank you for alerting us to the presence bug - we are working on fixing it right now and should have it resolved in the morning. Thank you for your patience. Robert Thank you for alerting us to the presence bug - we are working on fixing it right now and should have it resolved in the morning. Thank you for your patience.

Robert

]]> By: Michelle Sharp http://blog.ziizoo.com/2007/04/30/report-problems/#comment-599 Michelle Sharp Sat, 01 Sep 2007 18:07:20 +0000 http://blog.ziizoo.com/2007/04/30/report-problems/#comment-599 Hi, Just a suggestion: make an application we can download so the page can run in the "background" on our computer. That way we tutors can stay logged in and not accidentally close the window. (I do a LOT of editing or web page publishing online and would like to be available to tutor if any students finally log in! :-) Also, a way for us tutors to see if any students are online at the time, I'm just curious if they are there and my profile/price is not attractive enough....has anyone had any student sessions this week? If so, let me know: michelle.c.sharp@gmail.com I'd love to hear from you! Hi, Just a suggestion: make an application we can download so the page can run in the “background” on our computer. That way we tutors can stay logged in and not accidentally close the window.

(I do a LOT of editing or web page publishing online and would like to be available to tutor if any students finally log in! :-)

Also, a way for us tutors to see if any students are online at the time, I’m just curious if they are there and my profile/